Look for Ways to Improve Patient Satisfaction or "HCAHPS" Scores

March 2017

We're getting questions about how techs can boost their hospital's patient satisfaction, or "HCAHPS," scores.

These surveys that ask about a patient's hospital experience are required by the gov't...and results are publicly available. They allow patients to compare hospitals...and incentivize hospitals to improve.

Be aware of what the surveys cover...and help your hospital shine.

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Hospital Practice Look for Ways to Improve Patient Satisfaction or "HCAHPS" Scores
Med Safety Errors With Epidural or Intrathecal Meds Can Be Deadly
Transplantation Keep Immunosuppressant Meds for Transplant Patients Straight
Hazardous Meds Be Aware of the Hazardous Potential of Some Non-Chemo Meds
Medication Errors Be Cautious With Drug Names That End in the Letter "L"
Hypotension Understand How Meds to Treat Orthostatic Hypotension Stack Up
Dosage Forms Help Avoid Drug Selection Errors With Rectal Suppositories
Iron Know the Differences Among Iron Products
Gastroenterology Expect More Patients With H. pylori to Get Four Different Meds for 14 Days
Pulmonary Watch for Unusual Doses of Meds Used for Pulmonary Arterial Hypertension
Cardiology Take Computer "QT Warnings" Seriously
Practice You'll soon see a new and improved website for Hospital Pharmacy Technician's Letter

Look for Ways to Improve Patient Satisfaction or "HCAHPS" Scores

Practical advice for a better career, with unlimited access to CE

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